Payment Counseling on your mortgage loan

Payment Counseling

If you’re having financial difficulty, we’ll work with you to find a solution. But we can’t help you if we can’t reach you. Did you know that a significant percentage of foreclosures occur because the mortgage company has no contact with the borrower? Please don’t let that happen to you.

Call our team today to discuss the best solution for your situation. Our Loss Mitigation Team is available to assist you Monday through Friday 9 a.m. / 9 p.m. and Saturday 8:30 a.m. / 1 p.m. (Central Time), at 

770-792-7979 Ext 107

You may also contact a HUD approved counseling agent by calling 1-800-569-4287 if you wish to seek additional options that may be available to you.

Possible Solutions

If you wish to pursue a workout alternative, you need to be prepared to present a full financial package to CCMI  that includes completing the financial package form.  You must also include your 3 most recent bank statements, 2 most recent pay stubs, most recent W-2 and tax return, and a hardship letter explaining your situation.  You may then contact our office to discuss these workout options, you may email your completed form, or you may fax it directly to our Loss Mitigation department at 404-671-9565.  Once the financial package is received, one of our specialists will contact you within 24 hours to put a plan in place that will alleviate this stressful situation.  There are several ways to resolve difficult financial situations, and RCS specializes in working with customers to meet their financial goals.

If you have past due payments or are facing foreclosure, our Loss Mitigation Department may be able to qualify you for one of the options listed below.

Repayment Plan/Special Forbearance—If you don’t have sufficient income to pay the entire past due amount at one time, this plan allows you to make payments toward the delinquency and helps you catch up.

Loan Modification—Please call our Loss Mitigation Team for more information on this plan, which would modify your existing loan and payment amounts.

Short Refinance—If you qualify for a loan with another lender, we may be able to accept the proceeds from a refinance, even if they are less than what you owe.

Short Sale—If you would consider selling your property but don’t feel the proceeds would be enough to pay off the loan in full, we still may be able to work with you. In fact, we may be able to pre-qualify you for a short sale through our network of professionals.

Deed In Lieu—If you are unable to sell the property and it is free of other liens, we may be able to accept the deed to your property instead of foreclosure, which would reduce the negative impact to your credit.

Meet the Loss Mitigation Team:

Our Loss Mitigation Team is here to help you. Our team is a group of individuals who are:

• Experienced Negotiators—Each team member typically has between 3 to 5 years experience working with borrowers facing financial difficulties.
• Empowered—The members work out issues with the borrower and make innovative recommendations directly. They’re not just ‘order takers’ who pass along requests to others; they’re able to offer resolutions.
• Compassionate—Our members know the importance of home ownership and want to help our borrowers get through their difficulties as successful as possible. They treat each customer with respect and empathy.